Refund policy

Return & Refund Policy

We want you to love your bag. Because our products are fulfilled through international suppliers, how returns work depends on the reason for your return.

Damaged, Defective, or Wrong Item
If your item arrives damaged, has a quality issue, or is not what you ordered, email hello@pevell.com within 30 days of delivery. Please include your order number and photos of the item. You do not need to send it back. We will issue a full refund or send a replacement at no extra cost to you.

Change of Mind or Personal Preference
We are unable to offer free returns if you change your mind or simply don't like the item. You are welcome to return it for a refund within 30 days of delivery, but you will be responsible for the cost of shipping it back to our fulfillment center.

Returned items must be unused, in their original condition, and in their original packaging. Please email us at hello@pevell.com before sending anything, so we can give you the correct return address. Items sent without contacting us first may not be accepted.

Because return shipping can cost more than the bag itself, we recommend checking the dimensions and "What fits" details on each product page before ordering, and emailing us with any questions before you buy.

Bundle and Discounted Orders
If you bought bags as part of a bundle offer (for example, 2 for $59.99 or Buy 1 Get 1 Free) or used a discount code, refunds are based on the price you actually paid for the item you return, not its regular price.

How to Start a Return
Email hello@pevell.com with your order number and the reason for your return. We reply within 1 business day with next steps.

Refunds
Once your return is received and inspected, or once your damage claim is approved, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to show the refund.